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Medical Solutions Plus Solves Piedmont Healthcare's Staffing Dilemma


In response to the national nurse shortage, many hospitals and facilities nationwide are turning to managed service providers (MSPs) to find workforce solutions. Discover how Medical Solutions Plus solved Piedmont Healthcare’s complex staffing challenges in just a few months.  

The Challenge:

Piedmont Healthcare, a leader in the Georgia healthcare market, needed a strategic plan to fill their temporary staffing positions. On their own, the facility struggled to unify its clinical contingency staff and manage its expenses. They knew something needed to change, and fast.

The Solution:

Piedmont Healthcare teamed up with Medical Solutions Plus, a managed service provider, to help them simplify their contingency workforce challenges.

The Result:

Thanks to Medical Solutions Plus, Piedmont saw dramatic improvements in the delivery of quality patient care. Medical Solutions Plus helped the facility:

  • Save more than $70,000 in just three months by consolidating dozens of direct contracts to one standardized format.
  • Reorganize all invoicing to a single format.
  • Increase the order fill rates to more than 95%.
  • Improve successful contract competition percentage from 83% to 96%.
  • Convert more than 40 Travel Nurses to full-time staff within the system.
  • Establish and unify the onboarding and orientation process.
  • Reduce perm staff burnout and overall employee turnover.


Medical Solutions Plus Eliminates Administrative Complexity at UPMC Susquehana


UPMC Susquehana is a premier hospital system dedicated to serving the communities of Williamsport and Wellsboro in Pennsylvania. The healthcare system, which includes four hospitals and various off-site clinics, has 342 licensed acute beds, 22 bassinets, 31 licensed psychiatric beds, and 258 skilled nursing beds. UPMC Susquehana has a national reputation for delivering quality patient care — its Williamsport Regional Medical Center has consistently earned a grade “A” for patient safety from Leapfrog’s Hospital Safety Grade.

The Challenge:

In October of 2016, Susquehana Health joined forces with the University of Pittsburgh Medical Center (UPMC) to become UPMC Susquehana. While the acquisition allowed the hospital system to expand its health care services, it also meant they needed to ramp up their ability to hire experienced clinical staff.

Prior to the expansion, UPMC Susquehana relied on Medical Solutions and another staffing agency to fulfill its temporary staffing needs, but it wasn’t always ideal.

“We were working with two companies to bring in candidates,” says Jessica Segraves, director of human resources at UPMC Susquehana. “The processes were different which made it confusing for our team and the nursing teams.”

The Solution:

Medical Solutions Senior Client Manager Darrel Reichenberg, who was cognizant of UPMC Susquehana’s intricate hiring process, recommended his company’s managed service provider to Jessica. Known as Medical Solutions Plus, the MSP offered UPMC Susquehana customizable and affordable workforce solutions to fit their specific needs. Since then, the hospital’s human resources team has never looked back.

“Medical Solutions Plus has become part of our staffing plan, and Darrel has done a great job at making sure his services are meeting our unique needs,” says Jessica. “He has always made us a priority.”

The Result:

With Medical Solutions Plus as its strategic staffing partner, UPMC Susquehana reduced its administrative complexity.

“Medical Solutions Plus is a one-stop shop!” says Jessica. “We no longer need to work with multiple staffing vendors, varying processes, and different expectations. We’ve always received a great number of candidates.”

For UPMC Susquehana, the decision to partner with Medical Solutions Plus had additional advantages as well. Thanks to MSP’s web-based software platform, Jessica’s team could also centralize all staffing activity throughout the hospital system, which allowed them to better predict future staffing needs. Moreover, the facility’s bill rates remained the same after the transition to Medical Solutions Plus. All these benefits resulted in major cost-saving measures and an overall better patient experience.

“We have been able to minimize overtime hours for our staff which impacts our bottom line and enhances our employee engagement,” says Jessica.  “It also has a great impact on patient satisfaction.”


Dameron Hospital Accelerates Hiring Process with Medical Solutions Plus


For more than a century, Dameron Hospital has been providing quality healthcare to the residents of San Joaquin County, California. The non-profit community hospital is a recognized regional leader in the areas of Cardiology and Cardiac Surgery, Orthopedics, Bariatric Surgery, General Acute Care, and Emergency and Intensive Care Services.

The Challenge:

Two years ago, Senior Director of Nursing Support Services Dianna Goodwin, MSN RN-BC spent most of her day searching for qualified nursing candidates. Her hospital had used a VMS; however, coordinating the hiring process was still time-consuming.

“I had to look at candidate profiles and weed out the qualified ones myself,” says Dianna. “Then, I had to send the qualified profiles to different directors and coordinate interviews. Sometimes, I would handle more than 15 phone calls a day. It was all on me.”

To complicate matters, Dianna couldn’t always rely on the VMS to quickly produce quality candidates. The software was also difficult to use, especially when trying to upload or view a Travel Nurse’s credentials. In 2015, she began working with Medical Solutions to help her bridge the staffing gap.

“Medical Solutions provided qualified applicants in a timely manner,” recalls Dianna. “At one point, we had more Travel Nurses from Medical Solutions than we did from the VMS.”

The Solution:

Dianna knew her workload wasn’t sustainable, so she started searching for a solution.

“I knew there were other options out there, so I started the process of looking at companies that offered an MSP solution,” says Dianna.

That’s when Medical Solutions’ Client Manager Pamela Collins suggested her company’s managed service provider, Medical Solutions Plus. Pamela knew that the MSP could help Dameron rapidly find quality candidates, streamline its workforce processes, and help mitigate its risk in hiring temporary staff.

“At the end of the day, Medical Solutions Plus showed us they could perform for us,” says Dianna.

The Result:

For Dianna, the switch to Medical Solutions Plus has been life-changing.

“Medical Solutions Plus has worked with me to develop processes that have made my job easier,” Dianna says. “I no longer have to comb through all that information, set up interviews, or handle multiple phone calls. Now, I can focus on my staff’s needs and other major projects.”

In addition, Medical Solutions Plus also handles Dameron’s credential management to ensure each Travel Nurse meets compliance and regulatory standards.

“With MSP, I can find complete Traveler documentation myself,” says Dianna. “It’s all in one place—I don’t have to worry about it. Now, when the Joint Commission comes to visit, I have faith that it’s all correct and done before they get here.” 



Does your healthcare facility need a strategic staffing business partner? Find out with our staffing assessment tool.

About Medical Solutions Plus

Medical Solutions Plus, a division of Medical Solutions, is an industry-leading managed service provider for healthcare facilities. We offer a flexible service solution geared to help your facility source and obtain qualified contingent healthcare professionals. 

More than 2,000 Hospital Clients nationwide have depended on our MSP team's recruiting expertise, clinical support, and cutting-edge technology to find the right candidates at the right time. As your staffing partner, we can provide your facility with direct cost savings and strengthen your patient care standards. 

Medical Solutions Plus Benefits

  • Extend your talent acquisition reach through our nationwide network

  • Control staffing costs by streamlining inefficient processes 

  • Work with a dedicated Account Manager who can offer customized workforce solutions based on your staffing needs

  • Ensure quality and save time by integrating our internal Clinical Team into your hiring process

  • Easily manage your contingent staffing activity through our robust web-based technology, the MSP Portal.

  • Drastically reduce costs associated with turnover

  • Minimize your risk in hiring contingent staff with a consistent credentialing process  

  • Increase fill rates and completion rates

  • Convert temp to perm staff with our help

  • No additional fees associated with our MSP

We Believe

  • The shortage of qualified, caring clinicians is one of the greatest challenges facing the healthcare industry today. We are part of the solution.
  • Quality clinicians are pivotal in the transition to value-based care.
  • By embracing change, we solve problems faster.
  • Like hospitals, we own the responsibility to eliminate preventable clinical errors.
  • Through process efficiencies and fair market value, we help our hospitals improve patient care.
  • Our collaborative business approach strengthens the value we produce for hospitals, the clinicians we source, and our affiliate partnerships.
  • Optimum job matching creates opportunities to convert temporary staff to permanent employees.

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